At Titas TV, we strive to ensure our customers have a seamless and enjoyable entertainment experience. Please read our Refund and Cancellation Policy carefully to understand your rights and obligations as a subscriber.
1. Subscription Cancellations
You may cancel your Titas TV subscription at any time. Upon cancellation:
Continued Access: You will retain full access to our premium content and services until the end of your current billing cycle.
No Refunds for Partial Periods: We do not provide refunds or credits for any unused portions of your subscription period. Your access will simply expire on the next billing date.
How to Cancel: You can cancel your subscription directly through your account settings on the Titas TV platform. If you require assistance, please contact our support team at [email protected].
2. Refund Eligibility
Refunds are handled on a case-by-case basis and may be granted under the following specific circumstances:
Billing Errors: If you were incorrectly charged due to a technical error or a duplicate billing, please contact us immediately with the transaction details for a prompt resolution.
Unauthorized Transactions: If you believe your account was used to make a purchase without your permission, please notify us within 7 days of the transaction date to be eligible for a refund investigation.
Non-Refundable Cases:
Refunds will generally not be provided in the following situations:
Change of Mind: We do not offer refunds if you decide you no longer want the subscription after the purchase has been made.
Dissatisfaction with Content: Refunds will not be issued based on personal dissatisfaction with the available content library, unless the service is technically defective or significantly misrepresented.
Lack of Usage: Forgetting to cancel or failing to use the service after subscribing does not make you eligible for a refund.
3. The Refund Process
If you believe you qualify for a refund based on the criteria above, please follow this process:
Contact Support: Email us at [email protected] with the subject line "Refund Request." Please include the following details:
The email address registered to your Titas TV account.
Subscription plan details and the date of the transaction in question.
A clear reason for your refund request.
Verification: Our billing team will review your request and may ask for additional information to verify your eligibility.
Processing: Once your refund is approved, it will be processed within 7–10 business days. The funds will be returned to the original payment method used for the transaction.
4. Free Trials
If you sign up for a free trial, you must cancel your subscription before the trial period ends to avoid being charged. No refunds will be issued for charges incurred because a subscription was not canceled before the trial expiration date.
5. Changes to This Policy
Titas TV reserves the right to update or modify this Refund and Cancellation Policy at any time. We will notify our users of any significant changes via email or through platform notifications. Your continued use of Titas TV after any changes are made will constitute your acceptance of the revised policy.
6. Contact Us
If you have any questions about this policy or need further assistance, please reach out to our customer support team.
📧 Email: [email protected]
We are always here to assist with any concerns you may have about your subscription. Your satisfaction is important to us, and we strive to address all issues promptly and fairly.
Thank you for choosing Titas TV!